Passengers can change the date and/or travel details for free for 1 time. Passengers traveling from Bangkok or Chiang Mai must present the ticket and contact Sombat Tour ticket counter in person at least 3 hours before travel time on the ticket. Passengers traveling from other provinces must present the ticket and contact the counter at least 5 hours before travel time on the ticket. If passengers contact the ticket counter after the time required, the ticket will be waived. The ticket that has already been changed cannot be refunded.

There are 4 staffs on the bus including:

1. 2 Drivers

2. 1 Welcoming Staff

3. 1 Attendant

Remark: There is no welcoming staff on Smart Class (2^nd Class Air Conditioned Bus).

In case that a ticket is lost, the passenger can a copy of ID card or passport to contact Sombat Tour counter in person. The staff will check and confirm the information, then issue substitute document for the lost ticket. This document can be used for traveling and getting food/drinks at the breakpoint just like regular tickets. However, this substitute ticket cannot be changed or cancelled. The passenger must use it for traveling on that date only. 

     1. Book tickets via Call CENTER  at number 1215 (06:00 - 20:00 hrs. every day).

     2. Buy ticket at every branch of Sombat Tour ticket counter and ticket agencies.

The standards of buses in Sombat Tour service are as detailed below.

Class	Type	Standard	No. of Classes
	1st Class Air Conditioned Bus, Special Type (VIP)	Mor 4 Kor	2
		Mor 1 Kor	1
	1st Class Air Conditioned Bus, Special Seat Type	Mor 4 Por	2
		Mor 1Por	1
	1st Class Air Conditioned Bus	Mor 4 Kor	2
		Mor 1Kor	1
	2nd Class Air Conditioned Bus	Mor 4 Khor	2
		Mor 2	1

Sombat Tour provides 29 routes in total covering many regions all over the country including the Northern, North-Eastern, Central, and Southern parts as follows.

Type 2 Buses: Bangkok - Upcountry

1.        No. 3          Bangkok – Chiang Saen

2.        No. 4          Bangkok – Buntharik

3.        No. 18        Bangkok – Chiang Mai

4.        No. 20        Bangkok – Khon Kaen

5.        No. 31        Bangkok – Surin

6.        No. 47        Bangkok – Tung Chang

7.        No. 64        Bangkok – Ranong

8.        No. 90        Bangkok – Chiang Rai

9.        No. 91        Bangkok – Lam Pang

10.      No. 98        Bangkok – Ubon Ratchathani

11.      No. 909      Bangkok – Chiang Rai

12.      No. 910      Bangkok - Nan

13.      No. 922      Bangkok - Phayao

14.      No. 923      Bangkok - Phrae

15.      No. 928      Bangkok – Mukdahan

16.      No. 933      Bangkok – Udonthani – Sri Chiang Mai

17.      No. 940      Bangkok – Surin – Sri Saket

18.      No. 957      Bangkok – Mae Sai

19.      No. 961      Bangkok – Mae Hong Son

20.      No. 962      Bangkok – Chiang Khong

21       No. 978      Bangkok – Hua Hin

22.      No. 991      Bangkok – Koh Samui

23.      No. 993      Bangkok – Suratthani

24.      No. 998      Bangkok – Tung Song – Chiang Yai

Type 3 Buses: Upcountry - Upcountry

25.      No. 633      Chiang Mai – Khon Kaen

26.      No. 637      Chiang Rai – Khon Kaen

27.      No. 661      Chiang Rai – Nakhon Phanom

28.      No.  784     Phuket – Khon Kaen

29.      No. 871      Chiang Mai – Hua Hin

To cancel/refund, the passenger traveling from Bangkok or Chiang Mai must present the ticket and contact Sombat Tour ticket counter in person at least 3 hours before travel time on the ticket. As for other provinces, passenger must present the ticket and contact the counter at least 5 hours before travel time on the ticket. There is cancellation/refund fee for 10% of the ticket price.

 Sombat Tour arranges for a stop for passengers to have a meal and buy souvenirs in each route as follows.

Sombat Tour serves complimentary snacks and drinks to passengers.

     1. At Sombat Tour ticket counter

     2. At Siam Commercial Bank or Kasikorn Bank

     3. At ATM of Siam Commercial Bank or Kasikorn Bank

     4. At Counter Service (7-eleven) *** Available for North-Eastern routes only

The passenger must not carry any of the followings.

• Fresh and/or smelly food
• All kinds of alcoholic drinks
• All kinds of animals
• All kinds of foam packages
• Inflammable, dangerous, fragile objects and/or objects containing water
• Weapons and/or illegal objects

The passenger can request at Call Center 02-7921456 within 90 days after traveling. Then, send a copy of ID card (same name as on the ticket), travel details, phone number, and the branch for collecting the document to the company via fax. The company takes not more than 7 days to prepare the document. After that, the passenger can contact and receive the document at Sombat Tour ticket counter.

If the passenger misses the bus, he/she is deemed as waiving the travel right and not entitled to get refund for the paid travel fare.

The passenger can pay from the booking date until the date as informed by the agent. If the passenger fails to pay within the date and time required, the ticket will be automatically cancelled.

A  Since there are many types of buses, the location of toilets varies. Toilet is in the rear of some buses or at the boarding area of others.

All kinds of pets are not allowed on board with Sombat Tour. According to Land Transport Act, pets are not allowed on board to prevent nuisance and contagious disease from animals.

 Call Center operates every day at 06:00 - 20:00 hrs.

The passenger must contact the Call Center at 02-7921456 to inform of travel details and the forgotten item. The agent will check your forgotten item and contact the passenger about returning the stuff.

You can check the operating hour of the ticket counter here.

Sombat Tour is liable for luggage carried under the bus only. In case of loss or damage, the company will pay indemnity according to actual cost but not over 500 Baht. As for carry-on luggage on board, Sombat Tour is not liable in all circumstances.

Sombat Tour accepts 1 year advance booking as maximum, based on the travel date. For example, the passenger wishing to travel on 10^th October 2015 can book and buy tickets from 10^th October 2014 onwards.